Hi, I’m Serhat from OpsGenie. I recently had the chance to go to Atlassian’s Connect Week event. I will try to share my experience at this amazing event.
I arrived in Amsterdam on Saturday afternoon and had the chance to visit lots of great places like the Van Gogh museum, the Rijksmuseum, the Heineken Experience…
Falls Church, VA – March 27, 2017 – OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.
OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.
The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP. The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.
Nowadays, in the broad IT technology market, large numbers of Managed Service Providers (MSPs) supply services for a wide variety of functions, such as monitoring, network, backup, and many others. Each MSP faces various challenges and has multiple goals to reach. MSPs can easily reach their goal of improving incident management for their customers, however, with the new OpsGenie MSP solution.
Monitoring tools often send so much information and so many warnings that turn out to be false positives and noise. Dealing with this noise can distract people and delay them from resolving real problems. As a result, IT companies invest time and money trying different tools that just don’t do the job.
At OpsGenie, it is important for us to provide the best user experience and to keep our integrations up-to-date. We are an early adopter of the newest features released by the companies with which we integrate.
OpsGenie’s Slack App is one of the most popular integrations with our customers. The Slack integration allows users to forward alerts to Slack channels, and then lets them interact with those alerts -- using either slash commands or Slack buttons. For more information, you can refer to ChatOps with Slack and OpsGenie page.
Today OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature. Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.
OpsGenie is proud to introduce its new community platform which allows users to engage with a variety of monitoring, ticketing and collaboration tools to better understand how they can be utilized in the OpsGenie platform.
Falls Church, VA – April 13, 2017 – OpsGenie announced today, the official opening of its new Community-based platform. The Community provides a collaborative environment where visitors can explore the use of tools involved in the incident response process, try out OpsGenie integrations and collaborate with other OpsGenie users.
When you provide SaaS that is integrated with other systems, services, and tools -- such as Datadog, New Relic, Nagios etc. -- flexibility, adaptability, and easy configurability become essential attributes of your service. These attributes help you do the necessary job more efficiently -- and help you supply customer needs more effectively.
Since integrations have an extensive coverage in what OpsGenie provides, we value the quality and the efficiency of our integrations. Because of this approach we put a lot of effort to enhance our integration framework. One of these recent enhancements has been providing “Action Mappings” in integrations.
You’ve been using OpsGenie for a while now. You’re probably getting pretty good at it. You connected it to your monitoring and other tools. You set up alerts and schedules and teaming features. You’ve seen the differences it makes in your response times -- and in your sleep patterns.
Yes: you know how to make OpsGenie do some stuff, but you wonder if there are other ways that you can use OpsGenie… different ways of doing things in OpsGenie… better ways of doing them… best practices?
A couple of months ago, we introduced the Action Mapping feature for OpsGenie’s outbound integrations with Cloud-based products. Now, we are proud to announce that the action mappings feature is also available for on-premise product integrations, through the Marid integration tool! In this blog post, we’ll explain how this works in OpsGenie’s on-premise JIRA integration. In order to support the same functionality for JIRA’s self-hosted, on-premises product, we decided to add the action mappings feature to JIRA’s Marid package.
At OpsGenie, we try to continuously enhance our integrations as well as add as much functionality as we can to them. In this blog post, we talk about our latest enhancement to OpsGenie’s ServiceNow integration: User & Group Synchronization.
The OpsGenie Slack App is frequently a featured app in Slack’s App directory. The reason for this is our continuous focus on this popular integration. We want our users to have a seamless experience with it.
You’ve heard the stories and the legends. You may even have had a long, incident-free summer, but you’re a veteran: you know that a long summer can mean a much longer winter. And you know how the cold and exposure of a long winter can burn both your products and your organization.
As the saying goes, or, as our Valyrian translator tells me the saying goes, “Incidents issi māzis.” Incidents are coming…
No serious IT company is doing business where incident response management isn’t at the center of their operations anymore. Hence, OpsGenie has taken up an important role in this endeavor. Now, it’s crucial for the center piece (OpsGenie) to be able to integrate with many products and services such as monitoring, metrics analysis, logging, ticketing, etc., bringing the operations workflow together.
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OpsGenie is extremely proud to announce our new Incident Response Orchestration platform and to tell you why we created it.
Why OpsGenie is Introducing this PlatformFor years, we had this vision. We analyzed market trends and needs, and we listened to our customers to understand how they work — and how they can work even more efficiently. We have also been doing our own incident response management for many years: we learned so much from those experiences. We knew that we needed a powerful, effective incident response orchestration platform as much as our customers did! All this helped us tremendously while we were defining our goals and designing our new system to provide a best in class solution.
Previously in our blog, we discussed why it is crucial to have a powerful incident response orchestration platform and why effective planning, automation, and communications are the keys to successful incident management. In this blog, we’ll explain how OpsGenie’s Incident Response Platform enables you to achieve these goals.
At OpsGenie, we do our best to tightly integrate with new and popular tools. One of these tools is Microsoft Teams. Microsoft Teams is a chat tool for Microsoft Office 365 and is used for communication between teams.
As my two-month software engineering internship at OpsGenie’s Playground Team comes to an end I wanted to reflect on my experience and share my insights.
When dealing with global systems that are mission critical, having teams in different time-zones becomes unavoidable. Many of our customers are configuring their teams in OpsGenie by keeping this in mind so that the right people can be notified at the right time - it’s not necessary to wake someone up when there is another teammate that’s already awake and working!
Let’s say you want to create a brand new Slack app. You are a cool developer, so you want to make it serverless. An obvious choice, nowadays, seems to be using AWS’s Lambda together with its API Gateway service.
So far, so good.
We've all been hearing the keywords Swagger, API, and REST for a while. They became a part of our daily buzzword stack, and their popularity is not decreasing at all! Before starting to throw out these words, we wanted to share how OpsGenie came across and decided to implement them.
As an Incident Response Orchestration platform, ensuring fast response to incidents is crucial to us. Incidents can happen anywhere anytime; hence, we have been working eagerly to harmonize our platform with new products in a sustainable manner, specifically with the ones in ITSM domain.
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