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Awesome ChatOps Workflows with Slack Dialogs

October 27, 2017, 4:25 am
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We value being an early-adopter at OpsGenie. We try to enhance our integrations as soon as possible so that our customers can access to the latest capabilities provided by our partners.

Slack recently introduced a new feature, Dialogs, and we are proud to announce that OpsGenie’s Slack App integration is already updated to leverage the new Dialogs functionality! After Slack introduced Dialogs, we got really excited since we had a use-case built for it. If you ask what that feature means, we can simply explain it as a new interactive model which is able to get different information from you and then forward that information directly to the application. Usage of Dialogs is a perfect way to perform "Add Note" actions on an OpsGenie alert in your Slack channel in a more user-friendly way. Even before Slack introduced the Dialogs feature, we allowed the user to add notes to alerts by using slash commands. However, the new way is definitely easier to use.

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Helping DevOps to protect complex IT infrastructures

November 3, 2017, 6:12 am
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helping devops to portect IT infrastructures

Technology is now a central concern of almost every organization’s operations.  DevOps teams are increasingly the ones responsible for building, deploying, testing, monitoring, and supporting unique solutions —  for both internal and external customers. DevOps roles can include Development, IT Operations, System Administration, Quality Assurance, and even Customer Support.  
The broad range and scope of these activities would seem to stretch DevOps time and resources far beyond their snapping points. That’s why integrating good monitoring, alerting, and notification tools can be indispensable to a DevOps team.
Why integrate monitoring tool with an alerting and incident response platform

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5 Common Incident Response Problems and Their Solutions

November 7, 2017, 2:01 am
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5 Common Incident Response Problems and Their Solutions

Incident response is the process of identifying, investigating, and responding to the issues and events that disrupt or have the potential to disrupt normal service operation. There are a handful of universal challenges with which almost every incident response team struggles. Addressing these common problems can help organizations reduce their incident resolution times, minimize cost, and prevent decay of their company’s reputation. In this post, we take a look at five of the most common of these problems.

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A Case Study for Serverless Integration: Customizing OpsGenie’s Zendesk Integration with AWS Lambda

November 9, 2017, 5:36 am
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A Case Study for Serverless Integration: Customizing OpsGenie’s Zendesk Integration with AWS Lambda

OpsGenie is not a lonely cowboy. Many tools are becoming at the center of our IT world day by day and we need to adapt to them as soon as possible. This is where OpsGenie integrations and our Playground come into play. OpsGenie integrates with many tools that have specific monitoring capabilities and notification/ticketing systems to make everything related to incident response easier.

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Announcing the Certified OpsGenie App for Splunk

November 16, 2017, 3:35 am
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Splunk makes it simple to collect, analyze, and act upon the untapped value of the big data generated by technology infrastructures, security systems, and business applications. Organizations around the world leverage Splunk’s capabilities to gain better visibility across large infrastructures and to analyze and troubleshoot problems more quickly.

OpsGenie provides unique incident response orchestration capabilities that complement Splunk to prepare for incidents that have the potential to impact business. With OpsGenie’s Splunk certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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OpsGenie is heading to AWS re:INVENT 2017, Las Vegas.

November 17, 2017, 7:45 am
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Connecting the Dots between Chat and Incident Management with User Linking

November 21, 2017, 8:12 am
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Chat applications are integral parts of an incident management system. As their popularity increases, aim to understand their capabilities and make the most out of them.

OpsGenie recently published a tech brief called “Six Must-Haves When Using Slack® for Incident Management” which presents essential features of an incident management system’s chat application to help you respond to incidents faster. In this blog post, the goal is to focus on one of those six features, Control Access.

You have accounts in your chat application (Slack, HipChat / Stride, MS Teams, etc.) and OpsGenie. These integrations are ideally bi-directional, meaning you receive notifications and take actions from within the chat application. OpsGenie identifies which user is executing the actions because of the reasons explained in this next section.

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Incident Response: How to enhance collaboration during an incident

November 23, 2017, 12:32 am
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Incident Response: How to enhance collaboration during an incident

Let’s face it, if you’re reading this article, you’re probably a part of an IT team or familiar with the concept of an Incident. They define the “uncertainty” dimension in your company, and its reputation is determined by how you manage those times of uncertainty. Incidents are the nightmare of the DevOps crew who manages them, and just a state of disappointment for the customer who’s on the receiving end of your service. During a major incident, communicating the misfortune between security experts and corporate stakeholders gains further significance. To manage these times of uncertainty, you must rely upon fail-proof systems which are able to effectively deliver communication between multiple stakeholders. Thus, while the experts are working to resolve the issue, your corporate communication teams must deliver the correct message so that the public opinion is shaped by the disaster response efforts. It’s the difference between letting the public know that the flight is in turbulence instead of a nosedive. A company’s response to a crisis is not a mere coincidence, but a reflection of the efforts taken to mitigate the possibility of a collapse.

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Proudly Announcing OpsGenie’s New Reporting and Analytics Capabilities!

November 27, 2017, 7:49 am
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We’re thrilled to announce the release of our advanced reporting and analytics capabilities which let you analyze your incident response with a variety of granular reports! Powered by Looker’s data visualization and exploration features, our new platform unlocks your Operations data and enables self-service analytics through unique features such as:

  • Powerful visualizations: Our new platform provides many different visualizations you can use to make sense of your data. From cartesian charts to pie and donut charts to timelines and tables, your data is visualized in various ways to help you gain fast insights.
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Supporting Custom Alert Priorities in OpsGenie

December 1, 2017, 12:42 am
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Defining the priority of alerts and incidents properly is one of the most critical steps of incident response process. The right alert priorities help the response teams better utilize their most crucial resource - time. Filtering out low priority issues helps with understanding the overall system health, concentrating on the critical problems, and avoiding alert fatigue. These  benefits are enough to explain why using the priority field properly is crucial.

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Introducing Custom Team Roles and Redesign of Teams Dashboard

December 12, 2017, 5:45 am
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One of the trends we at OpsGenie are observing is that incident response teams are becoming more complex. They can be widely distributed, made up of different levels of employees, and can even have contractors and temporary employees as members. Greater flexibility is needed when assigning permissions and access rights.

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Running Custom Script in ServiceNow via OpsGenie Actions

December 14, 2017, 2:50 am
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Have you ever felt constrained by the tools you use? Have there been tasks that you wanted to complete, but couldn’t because the tool at hand was not flexible? Have you ever used services that barely meet your minimum requirements? Or have you used a service that seemed to meet your needs but actually restricted you in a different way? If you answered any of these questions with “yes”, then we have good news for you. There are tools that truly adapt to your needs such as OpsGenie.

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Why every team in your organization should embrace On-Call

December 19, 2017, 6:00 am
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Why every team in your organization should embrace On-Call

Speed of execution is the greatest strength of the agile companies. When we look at the Agile and DevOps mindset, we can see that the sole purpose of all these movements is to make things faster without sacrificing quality.

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Announcing the Certified OpsGenie App for ServiceNow

January 4, 2018, 6:45 am
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ServiceNow is a service management platform that allows users to submit requests for technical support for hardware, software, applications, and more. Organizations around the world leverage its capabilities to consolidate systems and automate service management processes.

OpsGenie provides unique incident response orchestration and alert management capabilities that complement ServiceNow, enabling teams to prepare for and address incidents that have the potential to impact business. With OpsGenie’s ServiceNow certified app, users have all the data and tools to design actionable alerts and incidents, manage on-call schedules and escalations, and orchestrate communication and collaboration during incident resolution process.

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Announcing the Certified OpsGenie App for ConnectWise

January 8, 2018, 10:25 am
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Technology Solutions Providers all around the world rely on ConnectWise technology stack to manage their business, sell more efficiently, automate service delivery, and remotely control technology to deliver amazing customer experiences.

OpsGenie provides unique incident response orchestration capabilities that complement ConnectWise products to prepare for incidents that have the potential to impact business. With OpsGenie’s ConnectWise certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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2017 Recap

January 11, 2018, 10:59 am
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This is that moment of the year when we try to wrap-up everything that has happened, reflect on the expectations we had in the beginning of 2017, the facts we are facing today, and the great challenges we are going to overcome in the year of 2018.

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Introducing OpsGenie’s Incident Command Center!

January 15, 2018, 8:14 am
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Why need an Incident Command System?

In 1970, a series of devastating wildfires swept across California, destroying more than 700 homes over 775 square miles in 13 days with 13 fatalities, and resulting in more than $233 million in losses (over $1 billion in today’s dollars, adjusted for inflation). Thousands of firefighters from around the state and beyond responded, but found it very difficult to work together. They certainly knew how to fight fires, but lacked a common management framework that could scale up and down with the incident. They also lacked a standardized approach for incident leadership. Shortly thereafter, several fire service leaders created a revolutionary system for managing emergencies that range from the everyday fire and medical emergency to large-scale emergency events that make the national news. The Incident Command System (ICS) was born, which has since evolved into the Incident Management System (IMS).

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Manage your StatusCake alerts like a pro with OpsGenie

January 17, 2018, 6:00 am
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StatusCake OpsGenie Integration

StatusCake is a website uptime and performance monitoring solution. You can gain invaluable insights into your website's performance and get alerted when things aren’t right. StatusCake is capable of sending email or SMS notifications. These are great.

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Using OpsGenie’s to Provide Alerting to webMethods®

January 18, 2018, 10:55 am
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OpsGenie keeps you aware and in control of any incident. While most of our integrations focus on DevOps and ITOps, we provide alerting and on-call management to any critical area of your business or life. Our customer success team has recently turned their attention to Business Operations and have a proven that we easily integrate with Software AG’s WebMethods platform. Now, if an event or exception occurs in any business application or process managed via Webmethods, teams are alerted instantly through OpsGenie.

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Three-pronged Approach to Securing Containers

February 1, 2018, 6:48 am
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With more enterprises looking to make the switch from experimenting with containers to deploying them in production, container security looks set to become the next big talking point in the container landscape over the next few years.

A 2017 Cloud Foundry survey revealed that 25 percent of enterprises currently use containers in production, but as enterprises become more familiar with the technology, this figure will almost certainly rise over the coming months and years.

The appeal of containers is how they provide a way to quickly package applications with everything they need to run, providing consistency between development, testing, and production. Containers reduce conflict between developers, testers, and sysadmins, leading to agile software development.

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