<p>EMC <a href="http://www.emc.com/it-management/smarts/index.htm"> Smarts (Ionix)</a> Service Assurance Manager (SAM) “tools” enable operators to execute custom actions from Smarts console interactively, and “escalation policies” enable implementation of automated responses to problems detected by Smarts root-cause analysis engines. <a href="http://www.opsgenie.com">OpsGenie</a> is a cloud based service that provides <a href="http://www.opsgenie.com/public/features/rich.notifications.html">rich alert notifications</a> and mobile response capabilities. <br/><br/> Leveraging Smarts tools and escalation policies, OpsGenie extends Smarts’ root cause analysis capabilities into mobile users. When Smarts detects a critical problem that requires attention, OpsGenie notifies the users through <a href="http://www.opsgenie.com/public/features/multiple.channels.html">multiple notification channels</a> (SMS, mobile push, voice, etc.), and enables the recipients to view the alert directly from their mobile devices. Here is how it works:</p><ol><li>Smarts server tool or escalation policy executes a shell script for Smarts events</li><li>Shell script uses OpsGenie <a href="http://support.opsgenie.com/customer/portal/articles/574596-lamp-command-line-interface-for-opsgenie">lamp utility</a> to forward the alert to OpsGenie service.</li><li>OpsGenie notifies the specified recipients through <a href="http://www.opsgenie.com/public/features/multiple.channels.html">multiple channels</a> (iPhone/Android push notifications, email, SMS, phone calls, etc.) according to users’ preferences.</li><li>Lamp script also retrieves additional relevant information like properties of the object the problem is about, etc. from Smarts and other servers, generates a mobile friendly html files and <a href="http://support.opsgenie.com/customer/portal/articles/551579-attachments">attaches the files</a> to the alert in OpsGenie.</li><li>Recipients view the alert, as well as the supporting information using OpsGenie mobile apps (<a href="http://itunes.apple.com/us/app/opsgenie/id528590328?ls=1&mt=8">iPhone app</a>, web app etc.)</li><li>Recipients execute appropriate actions (acknowledge, take ownership, etc.) directly from the mobile apps to communicate with others, execute searches, initiate remedial processes, etc.</li><li>OpsGenie passes the user executed action information to the customers’ systems.</li><li>All the activity around the alert (when the alert was created, when the recipients were notified, when they have viewed the alert, executed actions, etc.) are <a href="http://www.opsgenie.com/public/features/tracking.html">tracked and reported</a> by OpsGenie.</li></ol><p>OpsGenie can be used not only to rapidly notify the right people when there is a problem, but also to provide access to incident focused management information to stakeholders without having to open up all management systems. Internal and external users can be kept up to date about the state of the services they use through simple apps.</p><p><img alt="image" src="http://media.tumblr.com/f2f060ffdf9c37b1a966c2c1e9421b0c/tumblr_inline_mu3bqgHdUo1soq1dj.png"/></p><p><br/><br/> Like most IT management tools, Smarts can send notifications via email, and there are software products that enable Smarts to send notifications via SMS. So why use OpsGenie? Here are some of the reasons: <br/><br/></p><ul><li>For critical alerts, “fire and forget” email/SMS notifications are not suitable. Recipients may not see email or text messages in a timely manner for variety of reasons, and Smarts has no way to determine whether an alert has been seen by a recipient. OpsGenie uses <a href="http://www.opsgenie.com/public/features/multiple.channels.html">multiple notification channels</a> (email, SMS, mobile push notifications, phone calls, etc.) to notify the users to <a href="http://www.opsgenie.com/public/features/reliable.notifications.html">ensure delivery</a>, and <a href="http://www.opsgenie.com/public/features/tracking.html">tracks</a> whether recipients have seen the alert or not. Users can configure OpsGenie to use try multiple notification method in succession till the recipients see the alert. For example, a user can configure OpsGenie to send an iPhone push notification first, and make a voice call if the user does not view the alert within X minutes, etc.</li><li>OpsGenie alerts are not limited to short text messages. OpsGenie allows alerts to have <a href="http://www.opsgenie.com/public/features/rich.notifications.html">multiple optional fields, tags, and attached files</a>. For example, for Smarts alerts, object details are retrieved from Smarts servers and are attached to the alert as an html file, providing context and enabling recipients to determine the best course of action directly in their mobile devices. Even when OpsGenie sends notifications via SMS, the text message includes a link to OpsGenie web app to enable users to view all alert details. In addition, OpsGenie uses multiple notification methods to ensure recipients receive the notifications to overcome delays in SMS or email delivery.</li><li>OpsGenie is a cloud based service and recipients do not need access to Smarts servers to view alert details. All alert data and other supporting information are stored in OpsGenie systems and available through OpsGenie apps regardless of where the recipients may be, as long as they have access to the Internet. This enables organizations to easily share information with external partners as well as internal users in a controlled fashion.</li><li>OpsGenie empowers users to manage their own notification preferences, ensuring contact information accuracy, and reducing administrative overhead.</li></ul><p><br/><a href="https://www.opsgenie.com/customer/signUp">Sign up for free</a> and start getting Smarts notifications on your smartphones today. <br/><br/> Detailed instructions on how to integrate Smarts and OpsGenie is available on <a href="http://support.opsgenie.com/customer/portal/articles/673566-smarts-integration">Smarts Integration Page.</a></p>![]()
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